There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find no matter which company you opt for is a ticketing system. It is the easiest communication method for different reasons. If no help desk support staff member is available at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will always hit home. In addition, you can copy & paste large pieces of info without having to worry about misprints, and if a certain problem needs more time to be resolved or a number of responses have to be exchanged, all the information will be in the very same place, so each party can always see the comments provided by the other one. The downside of using tickets to contact your web hosting provider is that they are typically separate from the hosting platform, which suggests that if you have to supply info or to follow directions, you’ll need to use no less than 2 separate admin interfaces and this number might rise if you want to manage multiple domains. Besides, lots of web hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a reply.