There are several ways in which you can get in touch with the hosting company whose services you are using, but the one that you will always find no matter which company you opt for is a ticketing system. It is the easiest communication method for different reasons. If no help desk support staff member is available at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will always hit home. In addition, you can copy & paste large pieces of info without having to worry about misprints, and if a certain problem needs more time to be resolved or a number of responses have to be exchanged, all the information will be in the very same place, so each party can always see the comments provided by the other one. The downside of using tickets to contact your web hosting provider is that they are typically separate from the hosting platform, which suggests that if you have to supply info or to follow directions, you’ll need to use no less than 2 separate admin interfaces and this number might rise if you want to manage multiple domains. Besides, lots of web hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a reply.
Integrated Ticketing System in Website Hosting
Our website hosting feature an integrated ticketing system, which is an essential part of our custom-built Hepsia Control Panel. In contrast to other analogous tools, Hepsia enables you to manage everything connected with the web hosting service itself in one location – payments, files, e-mails, support tickets, etc., avoiding the necessity to log in and out of different admin dashboards. In case you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just a few clicks of the mouse without the need to leave your Control Panel. In the meantime, you can pick a category and our system will offer you a number of educational articles, which will provide you with additional information and which may help you fix any given problem before you actually open a ticket. We guarantee a response time of maximum one hour, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with our company and you wish to contact our help desk staff representatives, you’ll be able to send a support ticket straight from your Hepsia Control Panel instead of going through a totally different technical support platform like you’ll have to do with most hosting companies on the marketplace. Our integrated trouble ticket system will permit you to open a new ticket with no effort and to browse through older tickets using a smart search box. Additionally, you will be able to read the applicable knowledge base articles that our system will offer you based on the problem category that you choose for your new ticket. You can accomplish all of the abovementioned activities without signing out of your Control Panel at any time, so if you encounter any issue or have a query, you can touch base with our technicians and resolve the issue in question in less than one hour through one support platform.