A live chat is one of the channels of communication offered by some hosting providers as part of their support service. Depending on the service provider, the chat is used for pre-sales, billing and/or tech assistance. This method of communication is faster as compared to a support ticket and it'll make it much less likely to misunderstand or misspell something in comparison to a call with a representative. Furthermore, if the problem that you experience needs some time to be reviewed and resolved, you can do something else at the same time rather than just waiting, like you'd have to do if you call. You can also take advantage of a live chat assistance service absolutely free as long as you have Internet accessibility even if your web hosting supplier is located in another country and they don't have a local phone number you can call.
Live Chat Support in Website Hosting
As part of the support services that we offer for our website hosting, we've live chat support which is online all the time, even on holidays. You are able to get in touch with us regardless if you already own an account or not, since we will assist you with all sorts of things, ranging from providing you with common information regarding our solutions in case you are not a client yet and you are thinking about ordering one of our plans, to assisting you with installing an email account in an email client. A part of the issues are more technical and time-consuming, which means that you will have to take advantage of the ticketing system which is built-in our Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for various things.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is accessible to all of our potential and present customers. In case you are looking for a new website hosting account, you'll be able to chat in real time to one of our agents and obtain more details about our semi-dedicated servers so that you can choose the right package for your web sites. In case you already own an account with us, we will be able to support you timely with general, billing and 1st level techmatters. Although in some cases you'll have to open a ticket since there are things that cannot be resolved through a live chat, we will help you with various standard jobs, for example installing an e-mail account in an email client or redirecting one domain name to another. In this way, you will take advantage of prompt support and you'll save plenty of time.