In case you are a site owner, a problem might always crop up and it does not automatically have to be related to the web hosting service itself. For instance, something may go wrong when you bring a software application up to date or some crucial data might be modified or deleted by chance. Regardless of what the nature of the problem may be, you’ll have to touch base with the customer care team and ask them to retrieve a backup or to help you deal with the problem that you’re experiencing. How fast they’ll do that will determine the span of time that your websites will be unavailable. For certain websites such as community websites or online shops, a longer downtime duration can too often mean lost users and money. Because of this, it is rather important that you use the services of a hosting company that provides not only a very good support service, but also a fast one.
One-Hour Response Guarantee in Website Hosting
If you’re using any of our website hosting and you have an enquiry or confront a certain problem, you can contact us 24-7-365 by submitting a technical support ticket or by writing an email and we’ll make sure that you get a response in no more than one hour. In case the issue can be resolved, we’ll do it before we respond to you, while in case there is something that you have to do on your end, we’ll provide you with all the needed info – what workable solutions to try out, what settings to check, and so on. Normally, you will obtain an answer within no more than 30 minutes, which means that waiting around for hours and hours or even for more than a day to obtain assistance is something unthinkable. Our 60-minute response time guarantee is valid for any enquiry that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our mega-fast support service. You’ll receive an answer to any support ticket submitted through the hosting Control Panel or email sent to our tech and customer support team in no more than 60 minutes. The response time is guaranteed and it applies regardless of the matter – technical or billing. Often, it takes far less time to investigate and resolve a problem. We will give you more info if the solution entails something that has to be done on your end. In case you touch base with us during legal holidays or weekends, the response time will be the same and considering the fact that our support team is working 24-7, you will get swift assistance for virtually any general, technical or billing issue whatever the hour.