You will find a lot of website hosting companies available, but the majority of them are resellers who have minimal resources, especially in terms of support. One way to distinguish them is the option to reach the company over the telephone. The type of support that you'll get via this particular method of communication varies depending on the provider - a few of them offer expert telephone support, many others offer basic and customer support only because some issues are more time-consuming and it is much easier to be resolved through a ticket, especially when the issue has to be escalated. Nonetheless, it is good to find that you can always contact your hosting supplier because there're tons of small problems that can be resolved easily and in a timely manner with a call, not mentioning that you'll be able to get additional information for the services even before you become a client.
Phone Support in Website Hosting
All our website hosting plans come with telephone support 14 hours a day even on public holidays, which means that if you do not have an account yet, you are able to call us and learn more about our services or if we meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States of America, Great Britain and Australia, so that you'll be able to contact the telephone number that is closer to you. If you're a current customer, we will assist you timely with all the general and billing matters and with various tech issues so as to save you time and efforts - we acknowledge the fact that often it's more convenient to talk with a live person so as to get things done promptly. Certainly, some problems simply cannot be taken care of over the phone, so if this is the case you have the option to use our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we offer feature real-time phone support for 14 hours a day. In case you are unsure which package will be appropriate for your websites, you would like to learn more about a package's features or you're looking for any other information about our services, you have the option to call any of the local telephone numbers which we have in the U.S.A., Great Britain and Australia and our customer support representatives will help you. In case you currently own an account, you will be able to get in touch with us about general and sales matters, although we're usually able to help with a lot of technical issues as well. For entirely technical issues you will have to use our built-in ticketing system where the communication between you and our tech support team will be in one place, which is the better option when your problem requires more time to be resolved or it has to be escalated to our sysadmins.