Being able to contact your website hosting supplier any time you have any questions or encounter any troubles is quite important and how quickly they'll answer back and react could be crucial, especially if your website is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are also an easy way to distinguish genuine suppliers from resellers. The latter typically answer only to email messages or support tickets and you will need to wait for a day or more in order to get a response. In case the issue calls for a couple of responses, you will end up losing a few days so as to have a simple problem solved. Using an authentic and trustworthy hosting company, you will be in a position to get in touch with the support team at any moment and receive a quick reply no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Website Hosting
We acknowledge the significance of getting assistance without delay, so our website hosting services come with 24/7 tech support and several ways of communication. If you do not have an account yet, you can phone us or take advantage of our live chat and chat with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up ordering a service that you can't use. If you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it requires further analysis. In contrast to the majority of suppliers on the market, we respond to all the tickets within an hour, so you will not have to wait for an entire day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated servers that we provide come with 24/7 customer and tech support, therefore whatever the problem you have, you will be able to contact us and we will give you a hand straight away. The guaranteed reply time for every e-mail or support ticket that you open from your Hepsia hosting Control Panel is just one hour; typically the reply time rarely exceeds 20 minutes. Furthermore, we offer phone support with several local numbers internationally plus a live chat, so that you'll be able to contact us and get additional details about our solutions even if you do not have an account yet. We are able to assist you with any question or an issue you have - payment methods, plan specs, e-mail setup, website hosting account settings, and so on. If you employ our services, you will never have a situation where you have to wait for a day or two to get an issue solved like you will have to do with a number of other suppliers.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we offer features 24/7 customer and tech support, so in case you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you can get in touch with us anytime, even holidays and weekends. For your convenience, we offer different means of communication - phone support with several local numbers worldwide, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues because it'll be much easier to keep track of what is going on. The maximum warranted reply time for all of the emails and tickets is an hour, but it hardly ever takes that long to get assistance. When you obtain the Managed Services upgrade that we supply, our administrators will also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get timely support in general, let alone if you operate a whole server, so each dedicated server that we offer includes 24/7 support with 1-hour reply time warranty whatever the situation. This service is free of charge for any type of difficulties with the server or the software that was installed from our admins during the setup, which means that you'll be able to contact us as many times as you would like, even during holidays. You could either open a ticket from the billing section or you could send an e-mail, and the actual response time for either of these rarely surpasses 30 minutes because we have admins available 24 / 7. In case you want general information about our servers or you've got a billing question/issue, you may also call one of the local phone numbers that we have on 3 different continents or you can employ our live chat service and speak with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you are able to add to your server package through the billing Control Panel.