A 99.9% Server Uptime
Our website hosting system is based on a secure, top–drawer hardware architecture and a significantly customized Linux version. This is why, no matter what your site is, or how many site visitors you’ve got, or even if there is a DoS attack, our hosting servers will remain up and running and your web sites will remain online.
All our website hosting plans offer a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee stays the same.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it’s important to also set up your own network infrastructure. That is why we built a custom internal network in each one of our data center facilities. Based on top–quality Juniper routers and switches, our internal network allows for astoundingly fast data transmission rates and is completely redundant.
Hence, you can enjoy a 99.9% network uptime in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, regardless of which web hosting package you have selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are not happy with our hosting services, or if you find them insufficient, or if you decide that you require a VPS servers instead of a cloud hosting package – you will receive a full refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have full control of your domain names even if you terminate your web hosting account with us.
24/7 Technical Support
When you operate a web hosting company, your tech engineers are of vital importance. This is the reason why we have conscientiously handpicked a very competent team of technical support engineers, each with lots of years of practice behind his back. Thanks to them, our company offers 24x7 support with all our web hosting packages.
And not only that, we offer a 1–hour response time guarantee. All tech support requests are responded to in less than 60 minutes and our average ticket response time is well under twenty minutes!