Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
Each help request you send to us will be dealt with within maximum 60 min. If for any reason whatsoever your ticket or e–mail needs additional assistance from a server admin, we will timely forward it and leave a note to notify you that your issue is being examined. If you take advantage of the Managed Servers package, all of the tasks included there will be completed at a time of your liking.
A First–Rate Customer Care Service
Should you need assistance using our Control Panel or with any of the applications that we have preinstalled on the dedicated server on your behalf, do not hesitate to contact the customer support staff anytime through the ticketing system. Plus, if you require help administering your server, you can make use of our Managed Servers package, which includes weekly Operating System updates, software installation and problem troubleshooting services, server monitoring and restarting services, data backup space, etcetera.
An Easy–to–Navigate Help Area
Each dedicated server includes our cost–free Control Panel, which sports an elaborate knowledgebase plus a group of instructional video tutorials. Whenever you need help working with the Control Panel, just click the Help or Videos buttons in the upper right corner.